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Shipping & Delivery Policy

Last Updated: 19 November 2025
Scalemindz Digital – www.scalemindz.in

At Scalemindz Digital, we offer both physical products and digital products. This Shipping & Delivery Policy explains how each type of product is processed, shipped, and delivered.

1. Types of Products We Offer

a. Digital Products

  • Templates

  • Ebooks

  • Guides

  • Online resources

  • Digital marketing tools

  • Editable files

  • Software licenses

  • Other downloadable items

b. Physical Products

  • Printed materials

  • Merchandise

  • Kits

  • Books or physical documents

  • Any other tangible item shipped to your address

2. Shipping & Delivery for Digital Products

Delivery Nature

  • No physical shipping

  • No courier involvement

  • No shipping charges

Delivery Method

Digital products are delivered via:

  • Instant download link on the order confirmation page

  • Email containing download/access link

  • Customer dashboard access

  • Google Drive link or secured cloud access (if applicable)

Delivery Time

  • Instant Delivery (0–10 minutes) for standard digital items

  • Up to 24 hours for personalized or custom digital products

If you haven’t received the digital product:

3. Shipping & Delivery for Physical Products

Shipping Process

Once an order is placed:

  • Orders are processed within 1–3 business days

  • You will receive an email confirmation once the product is shipped

Delivery Partners

We use trusted courier/logistics services such as:

  • Delhivery

  • DTDC

  • BlueDart

  • India Post

  • Other certified delivery partners based on your location

Shipping Charges

Shipping charges (if applicable) will be displayed at checkout based on:

  • Product weight

  • Delivery location

  • Courier partner rates

Some orders may qualify for free shipping, which will be clearly mentioned.

Delivery Time

Estimated delivery time depends on your location:

  • Within Tamil Nadu: 2–5 business days

  • South India: 3–7 business days

  • Rest of India: 5–10 business days

  • International Orders (if enabled): 10–21 business days

Delays

Delivery may be delayed due to:

  • Weather conditions

  • Courier delays

  • Festivals and holidays

  • Incorrect address

  • Remote locations

Scalemindz Digital is not responsible for delays caused by third-party courier services.

4. Order Tracking

Once your physical product is shipped:

  • A tracking number will be emailed to you

  • You can track the order through the courier’s website

5. Incorrect Shipping Information

If the customer enters an incorrect address:

  • We are not responsible for the lost package

  • Re-shipping charges will apply

  • No refund will be provided for failed deliveries due to incorrect details

6. Damaged, Missing, or Wrong Products

If your physical product arrives damaged or incorrect:

  • Notify us within 48 hours of delivery

  • Provide unboxing video + photos for verification

  • Replacement will be arranged in eligible cases

We do not provide refunds for:

  • Products damaged after delivery

  • Improper handling by customer

  • Minor external packing damage (when product inside is intact)

7. International Shipping (Optional Section)

If you plan to ship internationally, add this.
If not, tell me — I’ll remove it.

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Additional fees

These charges must be paid by the customer.

8. Contact Us

For any shipping or delivery-related issues, contact:
📧 hello@scalemindz.in
🌐 www.scalemindz.in